OFCOM’s Legal stance on call recording - Read Here -

Regulated by the FSA? - Read here -

There are many reasons for recording calls into or out of a business, dispute resolution, regulatory requirements and training are just some of the most common.
Whether you need just one extension or the hole business recorded Connects Telecom can provide the solution which best fit your business and budget.

Connects Telecom are partners with all the main call recording suppliers, Oak, Storacall, ReTell and Comvurgent, so that we can supply you the right system

To find a solution to your recording needs at prices starting from just £165+vat call in now on 0800 027 0804 or email sales@connectstelecom.com and we will supply a no-obligation proposal to meet your needs.

Call recording for call centres or for integration to CRM systems, we have systems from Braxtel, Swan and many other manufacturers whose software and hardware is designed for businesses with particularly high call volumes who need easy call retrieval.

There are many ways of attaching a call recording device to a telephone system and each has it’s own advantages and disadvantages.
The least expensive is the call recorder connected directly to a telephone handset. This can either record to a tape cassette or to a local PC hard disk. The user can decide to record calls by manually starting the recording or software on the local PC can be configured to give the user the option of saving calls.

Using a centralised call recording platform you have the ability to record all calls either by line or by extension. When deciding upon a solution you would decide whether you wanted all calls recorded and record all lines, or have certain extensions recorded. Both systems have very fast call recall, so finding a particular call becomes very easy.